Question 1

What are web push notifications?

Accepted Answer

They are short messages that pop up in your subscriber's browser, even when they are not on your website. Shoppers subscribe with one click. After that, you can reach them anytime.

Question 2

Do my customers need to install anything?

Accepted Answer

Not at all. Push notifications work through the browser. Shoppers just click "Allow" on a small popup and they are subscribed. No app download, no email, no phone number needed.

Question 3

Which browsers support this?

Accepted Answer

Chrome, Firefox, Safari, and Edge. That covers the vast majority of browsers your shoppers use, on both desktop and mobile.

Question 4

How does revenue tracking work?

Accepted Answer

When a subscriber clicks a notification and makes a purchase within 7 days, PingLane connects that sale to the notification. You see exactly how much revenue each push brings in.

Question 5

Are any features locked behind higher plans?

Accepted Answer

None at all. Every feature is available on every plan from the start. Automations, segments, analytics, revenue tracking, permission prompts, everything. The only thing that changes is how many sends you get per month. Your subscriber base keeps growing no matter what plan you are on, and when you need more sends, you simply upgrade. You pay for volume, not for features.

Question 6

Can I try PingLane before paying?

Accepted Answer

Yes. Our Starter plan is completely free: you get every feature with a limited number of sends each month. Install from the Shopify App Store with no credit card required, and upgrade when you need more volume.

Question 7

Can I cancel anytime?

Accepted Answer

Yes, anytime. Go to the Billing page in your PingLane dashboard and you will find the cancel option right there. No emails, no forms, no waiting. It runs through Shopify's billing so the process is quick and clean.

Question 8

What happens if I hit my monthly send limit?

Accepted Answer

You can upgrade from the Billing page at any time. The change takes effect right away through Shopify. No penalty, no downtime. Your subscriber list keeps growing in the background, so when you are ready for more sends, just move up.

Question 9

Why do all plans have the same features?

Accepted Answer

We believe every store should have access to every feature from the start. Your subscriber base will grow naturally with good prompts and automations. When it does, you pick the send volume that fits your store. You should never have to pay more just to unlock a feature.

Question 10

How does the Free plan work?

Accepted Answer

The Free plan gives you 500 sends per month with every feature included. It is the default plan when you install PingLane from the Shopify App Store. No credit card needed. Use it as long as you want.

Question 11

Why can I not go directly to Indie or Pro?

Accepted Answer

Shopify requires all merchants to start on the free plan first. Once you are in the dashboard, you can upgrade to Indie or Pro from the Billing page at any time. The upgrade takes effect right away.

Question 12

Can I change my send limit later?

Accepted Answer

Yes. You can move between send tiers or switch plans from the Billing page at any time. Changes go through Shopify billing and take effect immediately. No penalty, no downtime.

Question 13

What happens when I hit my send limit?

Accepted Answer

Your subscriber list keeps growing even after you reach your monthly send limit. You just cannot send new notifications until the next billing cycle or until you upgrade. No data is lost and no subscribers are removed.

Question 14

Can I cancel anytime?

Accepted Answer

Yes. Go to the Billing page in your PingLane dashboard and cancel right there. No emails, no forms. It runs through Shopify billing so it is quick and clean. You can also downgrade back to the Free plan at any time.

Question 15

Do you offer annual billing?

Accepted Answer

Yes. Annual billing saves 10 percent compared to monthly. You can switch between monthly and annual from the Billing page.

Answers, clearly.

Every shopper who left is one push away from coming back.